The Engagement Agreement ("Agreement") is entered into on the date of purchase between the Purchaser, hereinafter referred to as "CLIENT," and REI Made Easy, INC (the Parent company of www.MadeEasyCRM.com), hereinafter referred to as "REIME," collectively referred to as “PARTIES,” concerning the use of the Made Easy Services (of which www.MadeEasyCRM.com is a part), also called 'The Made Easy CRM,' and hereinafter referred to as “SYSTEM.” The PARTIES agree to the following terms and conditions:

DESCRIPTION OF SERVICES: CLIENT is responsible for providing necessary funds and information for REIME to complete Onboarding Services. These services may include the build out of the CLIENT's custom Ai Agent, the build out of the Made Easy CRM platform, connections to external services and platforms, and is unique to the CLIENT in most cases, pursuant to the scope of work. REIME will provide access to platforms and technology at the earliest possible opportunity upon signing up. The CLIENT agrees to maintain all third party accounts and subscriptions, as needed, upon which the proper function of the SYSTEM depends, which are mostly nominal costs that include a VOIP service and the separate (but integrated) Ai Dashboard provided where surplus minutes may need to be purchased, depending on the package (or subscription level) purchased by CLIENT. In some cases, a Credit Card Authorization Agreement (Limited) may be requested (depending on the package (or subscription level) the CLIENT has purchased), and if it is requested, must be signed by CLIENT in order to provide services. Upon request, CLIENT must provide accurate and up-to-date debit or credit card information, which shall be used for the exclusive purpose to fund VOIP services and Conversational ai platform costs, detailed above. In some cases, these costs are wrapped into the monthly subscription, and no Credit Card Authorization Agreement will be requested. REIME's services, in some cases, depending upon the package (or subscription level) CLIENT has purchase, also include ongoing support among email, Slack, and/or Zoom for a various packages (or subscription levels).

Every subscription level comes with access to a training portal that is updated as processes and platform changes are made, and as the technology improves. With the DIY (Do it Yourself) option, no support other than the training portal will be guaranteed.

TERMS AND CONDITIONS OF ENGAGEMENT: 'CLIENT' shall pay REIME an initial onboarding investment, which is a fixed amount determined by the package (or subscription level) the CLIENT purchased for the purpose of building a custom Ai Agent (in some cases, multiple). Each custom Ai Agent is an additional investment, determined by the package (or subscription level) the CLIENT has purchased. This is a fixed and hard cost for REIME that is not refundable once the build out(s) has/have started; however, it is a one-time investment for services rendered, per custom Ai Agent, described above in 'Description of Services.' Thereafter, CLIENT agrees to the monthly platform subscription, based on the package (or subscription level) the CLIENT has purchased, which they may cancel anytime. NOTE: The Made Easy CRM subscription, or SYSTEM, is separate from third party integrations such as a VOIP; notwithstanding the nominal cost for the third party platforms that may be needed. The onboarding payment is due before the initiation of services start, and the monthly subscription may be canceled by the CLIENT at any time; However, the initial onboarding cost is nonrefundable.

Note: The following is applicable only for packages and subscription levels that come with one or more custom Ai Agent builds: While each agent should take approximately 10 days to complete, the testing phase is not included in that estimate, and can add 3-7 days, and in rare cases longer. While in most cases the CLIENT will not be billed for the subscription until after the Ai Agent(s) build has completed, the testing has finished, and final approval has been given by the CLIENT to REIME, REIMIE will retain the right to initialize the CLIENT's subscription before the custom Ai Agent(s) build has been finished only in rare cases where CLIENT's expectations are unreasonable and outlandish: notwithstanding, REIME will continue testing until the desired result has been accomplished and is committed to work with the CLIENT until approval has been given. Typically, the testing phase does not require more than two or three minor adjustments; and "unreasonable" or "outlandish" can be defined as a larger departure from the originally requested custom Ai Agent build out that would require more than approximately five adjustments, not including technical glitches that may happen from time to time. "Testing" the Ai Agent is an internal process, and not defined by the launching of a campaign for their intend purpose; however, CLIENT reserves the right to initiate their campaigns at any time.

DISCREPANCIES: REIME, nor any of its subsidiaries, affiliates or partners are at all responsible for any discrepancies resulting from services rendered.

ASSUMPTION OF RISK: CLIENT assumes all risks; no guarantees are stated or implied.

TIMELINESS OF PAYMENT: Payment is due upon acceptance, and timeliness dictates access to the Made Easy Systems platform; however, non-payment of subscription does not guarantee restriction of CLIENT to the SYSTEM, but does limit usability. Furthermore, it may cause deletion of an account after more than 60 days of non-payment due to database fees incurred by REIME.

INDEMNITY: CLIENT indemnifies REIME and its partners, affiliates and subsidiaries against claims arising from services.

NO PARTNERSHIP: CLIENT is solely responsible for its content and operation and shall indemnify and hold harmless REI Made Easy, INC and all its affiliates, related partners, and employees, to include Made Easy CRM.

LEGAL FEES: CLIENT is liable for 100% of legal fees incurred by REIME in defending against legal actions related to CLIENT's creatives or communication.

GOVERNING LAW, JURISDICTION & VENUE: This Agreement is governed by the laws of the State of Arizona. PARTIES consent to jurisdiction in the District of Arizona, and/or the Courts of Yavapai County, State of Arizona.

TERMINATION: CLIENT may terminate the effect of this Agreement by canceling their subscription to the SYSTEM; however, this agreement will automatically be reinstated should the CLIENT start a new subscription or reinstate the existing subscription. There shall also be no requirement for a refund for services performed if terminated by CLIENT for any reason.

ENTIRE AGREEMENT: This page with these Terms & Conditions, along with this Engagement Agreement is the entire agreement among the parties and supersedes all prior agreements, verbal or written.

NOTICES: Any notice, copy or other communication provided for in this agreement shall be delivered, respectively to team@reime.us. Communication, copy or notices from REIME to CLIENT will be delivered via email to the email address provided.

INTERPRETATION OF CAPTIONS & HEADINGS: Section titles are for convenience only, to make this agreement easy to read and comprehend, and not considered part of this Agreement.

BINDING EFFECT & ASSIGNMENT: The Agreement binds the parties and their representatives, successors, and assigns.

COUNTERPARTS: This Agreement may be executed in counterparts, with the force and effort of an original, constituting one document.

MUTUALITY OF PREPARATION: PARTIES acknowledge understanding and voluntary entry into the Agreement, and this Agreement shall be construed in accordance with the plain meaning of its terms, without presumption or inference of PARTIES.

SEVERABILITY: Invalid provisions are deemed severable, not affecting other provisions of this Agreement.